Terms and Conditions
The following describes the terms and conditions upon which Maxi Services (Belize) Limited ("the Company" or "Umarkets") offers access to its Web site to you the customer (hereinafter "you" or "user" or "customer") and the use of its services (hereinafter the "Agreement" or "User Agreement" or "Online Services Agreement").
This Agreement describes the terms, conditions and risks applicable to your use of our services available under the domain of http://www.umarkets.com/. If you have any questions regarding this Agreement please contact Customer Support.
You must read, agree with and accept all of the terms and conditions contained in this User Agreement without modifications, which include those terms and conditions expressly set forth below and those incorporated by reference, before you may become a customer of the Company. By continuing to access or use the Web site, you agree to follow the Terms and Conditions of this Agreement as they may apply to you and you are deemed to have signed a margin agreement with the company.
This Agreement is effective upon acceptance in registration for newly registering customers, or upon receipt of e-mail notification by other users. If you do not agree to be bound by the terms and conditions of this Agreement, do not use or access our services, and inform us in writing immediately.
By using our services you agree to be bound fully by all our terms and conditions. The Company may amend or revise this Agreement at any time by posting the amended terms on the Site and, by continuing to trade through the platform, you affirm that you agree to be bound by future revisions. Whenever such changes to the terms & conditions of this Web site are made, the Company will post such changes on the Web site.
All amended terms shall be effective 10 days after their initial posting on the Web site, or as of the first time that you use our services after such amendments were made, whichever is sooner. If you do not agree to be bound by the changes to the terms and conditions of this Agreement, do not use or access our services, and inform us in writing immediately.
Online Services Agreement is made by and between the Company and you. This Agreement applies to both the Company’s Web site and trading platform, as well as to the electronic content and or software currently contained on the Web site that supplies the customer with real time information about the exchange rate of some currencies, as well as with the program facilities for executing trading transactions in the foreign exchange market via the web, phone or fax (hereinafter referred to as the "Service" or "forex" or "forex market"), and any other features, content or services that the Company may add in the future.
Our services are available to and may only be used by individuals or companies who can form legally binding contracts under the law applicable to their country of residence. Without limiting the foregoing, our services are not available to persons under the age of 18 or otherwise under legal age (you are a minor, you may not use this service. IF YOU DO NOT QUALIFY, PLEASE DO NOT USE OUR SITE. For avoidance of doubt, we shall not be responsible for any unauthorized use by minors of our Services in any way or manner. Furthermore, our services are available only to, and may only be used by individuals who have sufficient experience and knowledge in financial matters to be capable of evaluating the merits and risks of acquiring financial contracts via this Site and have done so without relying on any information contained in this Site. Without derogating from the above provision, we shall not be responsible for verifying and/or checking whether you possess such sufficient knowledge and/or experience, nor shall we be responsible for any damage and/or loss incurred by you as a result of insufficient knowledge and/or experience. IF YOU DO NOT QUALIFY, PLEASE DO NOT USE OUR WEB SITE. Without limiting the foregoing, our services are not available where they are illegal to use, and the Company reserves the right to refuse and/or cancel services to anyone at its own discretion. ATTENTION: Trading Platform is not available to citizens of jurisdictions that are not covered by Umarkets license.
Without limiting the foregoing, you understand that laws regarding financial contracts vary throughout the world, and it is your obligation alone to ensure that you fully comply with any law, regulation or directive, relevant to your country of residency with regards to the use of the Web site. For avoidance of doubt, the ability to access our Web site does not necessarily mean that our Services, and/or your activities through it, are legal under the laws, regulations or directives relevant to your country of residency.
This Web site does not constitute, and may not be used for the purposes of, an offer and/or solicitation to anyone in any jurisdiction in which such offer and/or solicitation is not authorized, and/or to any person to whom it is unlawful to make such an offer and/or solicitation. Access to this Web site, and the offering of financial contracts via this site, may be restricted in certain jurisdictions, and, accordingly, users accessing this site are required to inform themselves of, and to observe, such restrictions.
You hereby declare that the moneys invested in your account with the Company do not originate from drug trafficking, abduction, or any other criminal or illegal activity.
The Company grants you a non-exclusive, non-transferable and limited personal license to access and use its Web site (the "license"). This license is conditioned on your continued compliance with the terms and conditions of this Agreement.
You agree not to "deep-link" to the Web site, resell or permit access of the Web site to others, and not to copy any materials appearing on the Web site for resale or for any other purpose to others without the prior written consent of the Company.
For avoidance of doubt, you shall be responsible and bound by any unauthorized use of the site, made in breach of this section.
You agree to use the information received from the information systems of the Company for the sole purpose of executing transactions inside and within the Company’s Web site.
You further agree not to use any electronic communication feature of a Service on the Site for any purpose that is unlawful, tortuous, abusive, intrusive on another's privacy, harassing, libelous, defamatory, embarrassing, obscene, threatening or hateful.
The license granted under this Agreement will terminate if the Company believes that any information provided by you, including your e-mail address, is no longer current or accurate, or if you fail to otherwise comply with any term or condition of this Agreement and all rules and guidelines for each service or the Company establishes that you have abused in any way (including but not limited to engaging in a transaction out of market rates) the Company trading platform.
Upon such violation, you agree to cease accessing Services. You agree that the Company, at its sole discretion and with or without notice, may terminate your access to any or all Services, close your open transaction and remove and discard any information or content within a Service.
Unless otherwise indicated for a particular Service, any communications or material of any kind that you email or otherwise transmit through the Services, including information, data, questions, comments or suggestions (your "Communications") will be treated as non-proprietary and non-confidential.
By accepting this Agreement you grant a license to the Company to use your Communications in any way it thinks fit, either on the Web site or elsewhere, with no liability or obligation to you. The Company is free to use any idea, concept, know-how or technique or information contained in your Communications for any purpose including, but not limited to, developing and marketing products.
The Company is entitled, but not obligated, to review or retain your Communications. The Company may monitor your Communications to evaluate the quality of service you receive, your compliance with this Agreement, the security of the Web site, or for other reasons. You agree that such monitoring activities will not entitle you to any cause of action or other right with respect to the manner in which the Company monitors your Communications. In no event will the Company be liable for any costs, damages, expenses or any other liabilities incurred by you as a result of the Company's monitoring activities.
Obligations of the Company
The Company will supply you with the informational and technical means to use its Services in a twenty-four-hour mode of operation starting Sunday 22:00 GMT to Friday 21:00 GMT except on official non-trading days.
The Company shall provide you with access to trading transactions and quotes through the reserve in a twenty four-hour mode of operation starting Sunday 22:00 GMT to Friday 21:00 GMT, on official non-trading days.
The Company will fulfill to the best of its abilities all your trading orders, keep the register of your orders and of their fulfillment, and will provide you with necessary extracts upon your request.
The Company shall provide the following online reports:
- Open Positions: Report presenting the account's open transactions.
- Account Statement: Report presenting the account's balance and statement at a given point of time.
- Monthly Report
The stop-out level refers to the ratio (equity level/used margin) at which your open positions get automatically closed. For Standard trading accounts the stop-out level is 50%, for Gold, Platinum and Islamic accounts the stop-out level is 80%. Due to market conditions Umarkets reserves the right to change the stop-out level at its own discretion.
The minimum and the maximum lot size depends on the trading account's type. Umarkets reserves the right to change the minimum and the maximum lot size at its own discretion.
Umarkets offers Islamic Forex accounts also known as swap-free Forex accounts, because, within this kind of account, no swap or roll-over interest will be charged to or incurred on positions that are held overnight. These accounts comply with Islamic religious principles. According to the Islamic religion, any business transaction in which one of the parties has to pay or receive some interest from another party is forbidden.
All users of swap-free-accounts shall agree to the following terms and conditions regarding the use of swap-free account: Swap-free-accounts shall be used strictly in good faith for Muslim religious compliance reasons only.
1. Umarkets reserves the right to require an adequate justification for and/or proof of the necessity of need of any such conversion. Furthermore, Umarkets reserves the right to refuse the processing of any such request at its own discretion, without being obliged to provide any explanation or justification.
2. Clients are not allowed to use swap-free trading accounts to make profit from swaps. Umarkets reserves the right to revoke the swap-free status granted to any trading account at any time at its own discretion, without being obliged to provide any explanation or justification.
3. In the event that Umarkets detects any form of abuse, fraud, manipulation, interest/cashback arbitrage or other forms of deceitful or fraudulent activity in regard to any swap-free accounts, Umarkets reserves the right, at any time:
- With immediate effect to revoke the swap-free status from any trading account of such client
- To correct and recover any un-accrued swaps and any related un-accrued interest expenses and/or costs pertaining to any of such client’s swap-free accounts during the period for which such accounts were converted into swap-free
- With immediate effect, to close all trading accounts of such client with Umarkets, nullify all trades carried out in such client’s trading accounts with Umarkets and cancel all profits garnered in such client’s trading account with Umarkets
4. Any dispute or situation not covered by the terms and conditions set forth herein will be resolved by the management of Umarkets in the manner it deems to be fairest to all concerned. That decision shall be final and binding on all the parties.
5. Umarkets may change, modify or amend in part, or fully, the above described overnight policy at its own discretion, without being obliged to provide any explanation or justification.
You know, understand and agree that, in general, the Company does not collect tax on behalf of any authority in any form or manner.
Without limiting the foregoing, it is your obligation alone to calculate and pay all taxes applicable to you in your country of residence, or otherwise arising as a result of your trading activity from the use of the Company's Services.
Without derogating from your sole and entire responsibility to perform tax payments, you agree that the Company may deduct tax, as may be required by the applicable law, but is not obligated to do so, from the results of the activity with the Company. You are aware that amounts that may be withdrawn by you from your account are "gross amounts", from which the Company may deduct such taxes, and that you shall have no claim towards the Company with regard to such deductions.
Registration Information and Requirements
When you register for the service, the Company will ask you to provide certain identifying information ("Registration").
You agree to provide true, accurate, current and complete information about yourself during the Registration process, and you also agree not to impersonate any person or entity, misrepresent any affiliation with another person, entity or association, use false headers or otherwise conceal your identity from the Company for any purpose. If you are registering as or for a business entity, you hereby declare that you have the authority to bind that entity to this Agreement.
During the Registration process you will be asked to choose a user name and password that will be used by you every time you access the Web site to use the service. For your protection and that of other Web site users, you should not share your Registration information (including your password and username) with another person or business entity for any purpose including, but not limited to, facilitating access and unauthorized use of the Service. You alone are responsible for all acts or omissions that occur within the Web site through the use of your Registration information.
If you believe that someone has used or is using your Registration information, user name or password to access any Service without your authorization, you should notify our Customer Support immediately. Important information about customer identification
Procedures for opening a new account
To help governments fight the funding of terrorism and money laundering activities, the applicable laws require that all financial institutions shall obtain, verify, and record information identifying each person who opens an account.
What does that mean for you?
When you open an account, we ask that you provide your name, address, date of birth and other information that will allow us to identify you. We will also ask to see your passport, or other identifying documents, as well as proof of residence. And might ask for additional compliance documents to comply international regulations for credit cards and/or bank transactions
Information we collect
We collect non-public personal information from you, from the following sources:
- Information we receive from you on applications or other forms;
- Information about your transactions with us; and
- Information we may receive from a consumers' reporting agency.
- Categories of information we disclose
We do not disclose any non-public personal information about our customers, or our former customers, to anyone, except as permitted or required by law and for authentication of the client's identity.
Confidentiality and security
We restrict access of non-public personal information about our customers to those employees who need to know such information in order to provide service to your account. We maintain physical, electronic and procedural safeguards, which comply with all applicable laws, in order to safeguard your non-public personal information.
The Company views its customers' privacy and the protection of information concerning them, to be of prime importance. We store and process your information on computers located in Europe. Physical and technological security devices protect these computers. If you object that we handle your information in such manner, please do not use our services.
Indemnity and right of set-off
The customer hereby agrees to indemnify and hold harmless the Company, its directors, officers, employees or agents from and in respect of any loss, damage, liability, cost or expense that it may suffer or incur by reason of the Customer failing to discharge its obligations under or acting in breach of any of the terms and conditions herein contained or as a result of any breach of any applicable laws or regulations. In the event that there is any liability of the Customer to the Company, its directors, officers, employees or agents under the indemnity provisions of the clause hereinabove, the Company shall have the right to set-off that amount against any balance held to the credit of the account opened by the Customer with the Company.
Limitation of liability
IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS OR EMPLOYEES BE LIABLE FOR LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH OUR WEB SITE, OUR SERVICES OR THIS AGREEMENT (HOWEVER ARISING, INCLUDING NEGLIGENCE) EXCEPT AS STATED IN THIS AGREEMENT. THE LIABILITY OF THE COMPANY, ITS OFFICERS, DIRECTORS OR EMPLOYEES, TO YOU OR ANY THIRD PARTIES IN ANY PROVEN CIRCUMSTANCE IS LIMITED TO THE AMOUNT OF MONEY YOU TRANSFERRED OR DEPOSITED IN YOUR ACCOUNT AT THE COMPANY IN RELATION TO THE TRANSACTION GIVING RISE TO SUCH LIABILITY.
You agree to use the Web site at your own risk. Without limiting the foregoing, the financial services contained within this site are suitable only for customers who are able to bear the loss of all the money they invest, and who understand the risks and have experience in taking risks involved in the acquisition of financial contracts.
International currency prices are highly volatile and are very difficult to predict. Due to such volatility, in addition to the spread that the Company adds to all calculations and quotes (as described below in further detail), no financial contract purchased or other Service offered in our Web site (whether or not the payout exceeds the premium amount) may be considered as a safe trade.
The maximum loss that may be incurred by any customer is the amount of money paid by them to the Company including rolling fees for day trade deals.
Subject to market conditions, Stop Loss Orders shall be executed either at the exact exchange rate selected by the customer, where the amount will be calculated automatically, or at the exact amount of loss selected by the customer, where the exchange rate will be calculated accordingly. A transaction of that nature shall be executed as soon as the distinctive ("indicative") exchange rate is found on the financial information systems which, including the Company's spread, is either identical to the order given by the customer, or indicates an identical amount of loss declared by the customer.
The calculation of the price to be paid (or the payout to be received) for financial contracts on this site, at the time the financial contract is purchased or sold, will be based on the Company's best estimate of market prices and the expected level of interest rates, implied volatilities and other market conditions during the life of the financial contract, and is based on a complex arithmetic calculation.
The calculation will include a spread in favor of the Company. The financial contract prices (or the payout amounts) offered to customers speculating on market or index prices, may differ substantially from prices available in the primary markets where such contracts are traded, due to the spread favoring the Company in the price calculation system referred to above.
The Company does not provide a market amongst or between customers for investments or speculations. Each financial contract purchased by a customer via this site is an individual Agreement made between that customer and the Company, and is not transferable, negotiable or assignable to or with any third party.
All off-market deals will be cancelled and will not carry any profit or loss. Off market deal is a deal that was opened or closed in prices that did not exist in the market.
Any deals carried out by robots will be cancelled and will not carry any profit or loss. Any account controlled by a robot at any time of its existence will be cancelled along with all the deals carried out in the account.
Trading with automated software
The Company does not allow trading via Trading Robots or any other type of automatic trading software. If it is discovered that a trade is or has been executed by a Robot or other software on your behalf, we will consider this grounds for termination of our trading agreement and cancel the requested trade.
The Company may make available to you through one or more of its Services a broad range of financial information that is generated internally or obtained from agents, vendors or partners ("Third Party Providers"). This includes, but is not limited to, financial market data, quotes, news, analyst opinions and research reports, graphs or data. ("Market Information").
Market Information provided on these Web pages is not intended as investment advice. The Company does not endorse or approve the Market Information, and we make it available to you only as a service for your own convenience. The Company and its Third Party Providers do not guarantee the accuracy, timeliness, completeness or correct sequencing of the Market Information, or warrant any results from your use or reliance on the Market Information.
Market Information may quickly become unreliable for various reasons including, for example, changes in market conditions or economic circumstances. Neither the Company nor the Third Party Providers are obligated to update any information or opinions contained in any Market Information, and we may discontinue offering Market Information at any time without notice.
You agree that neither the Company nor the Third Party Providers will be liable in any way for the termination, interruption, delay or inaccuracy of any Market Information. You will not "deep-link", redistribute or facilitate the redistribution of Market Information, nor will you provide access to Market Information to anyone who is not authorized by the Company to receive Market Information.
Use & access to the site
You shall be responsible for providing and maintaining the means by which to access the Web site, which may include, but is not limited to, a personal computer, modem and telephone or other access line. You shall be responsible for all access and service fees necessary to connect to the Web site and assume all charges incurred in accessing such systems. You further assume all risks associated with the use and storage of information on your personal computer or on any other computer through which you will gain access to the Web site and the services (hereinafter referred to as "computer" or "your computer").
You represent and warrant that you have implemented and plan to operate and maintain appropriate protection in relation to the security and control of access to your computer, computer viruses or other similar harmful or inappropriate materials, devices, information or data.
You agree that the Company will not be liable in any way to you in the event of failure of or damage or destruction to your computer systems, data or records or any part thereof, or for delays, losses, errors or omissions resulting from the failure or mismanagement of any telecommunications or computer equipment or software.
You will not transmit to or in any way, whether directly or indirectly, expose the Company or any of the Company’s online service providers to any computer virus or other similarly harmful or inappropriate material or device.
Acquisition of a financial contract is completed when the financial contract has been customized, the premium (or the margin, as the case may be) has been calculated and payment has been verified. You agree to be fully and personally liable for the due settlement of every transaction entered into under your account with the Company. You are responsible for ensuring that you alone control access to your account, and that no minor or other person is granted access to trading on the Web site using your account. In any case, you alone remain fully liable for any and all positions traded on your account, and for any credit card transactions entered into the Site for your account. You agree to indemnify the Company fully in respect to all costs and losses whatsoever as may be incurred by the Company as a result, direct or indirect, of your failure to perform or settle such a transaction.
You agree that in the case that any financial contract is acquired or sold at prices that do not reflect its market prices, or that is acquired or sold at an abnormally low level of risk (the "mis-pricing") due to an undetected programming error, bug, defect, error or glitch in our Web site software or any other reason resulting in mispricing (for the purpose of this section the "error"), the Company reserves the right to cancel all your transactions upon notifying you of the nature of the computer error that led to the mis-pricing. You have a duty to report to the Company any problem, error or suspected system or other inadequacies that you may experience.
Terms of service NetDania.
All Services (software, data and news) provided by NetDania and third party data and news providers (the “Services”) on (the website address) is owned by or licensed to NetDania and its affiliates and any user is permitted to store, manipulate, analyse, reformat, print and display the software, data and news only for such user’s personal use. In no event shall any user publish, retransmit, redistribute, communicate, disseminate or otherwise reproduce any software, data and news in any format to anyone, and no user shall use any part of the Services in any connection with any business or commercial enterprise, including, without limitation, any securities, investment, accounting, banking, legal or media business or enterprise. By using the Services, the User hereby:
- Agrees that NetDania, the Information Providers, the data Sources and/or any other party shall have no liability for the accuracy or completeness of the software, data or news or for delays, interruptions, or omissions therein;
- Agrees not to use or permit anyone to use the software, data or new for any unlawful purpose;
- Agrees that no intellectual property rights in the software, data or news are transferred to any person or legal entity.
- Agrees that the software, data, news and any information obtained or derived therefrom shall be used solely by the User in the normal course of the User’s business.
- Agrees that the User may not: communicate or disseminate the software, data, news or any information obtained or derived therefrom to any other party, including any of the User’s subsidiaries or branch offices by any means whatsoever. This restriction shall include, without limitation, copying any part of the software, data, news or any information obtained or derived therefrom electronically or otherwise and distributing or disseminating any part of the software, data, news or any information obtained or derived therefrom via any network; or use the software, data or news in any way that may infringe any proprietary interest of NetDania or any third party.
- Agrees that neither party excludes or limits liability for death or personal injury to any person caused by its negligence.
- Agrees that notwithstanding any other provision of this Contract, the User acknowledges that where the Services include any information and/or data obtained or derived from any of the Sources, such Sources accept no liability whatsoever for such data or information.
- Agrees that its arrangement with The Client for receipt of the software, data and news is subject to termination in the event that this Contract between The Client and NetDania is terminated for any reason;
- Agrees, where applicable, to make application to and receive written approval for receipt of the data and news from each and every Source prior to commencing receipt of the data and news and agrees to comply with any conditions, restrictions or limitations imposed by any of the Sources, including paying all such fees or charges as such Sources may impose either directly or through NetDania or The Client; and
- Acknowledges that the Sources, described in the preceding paragraph, may have the right to terminate provision of the data and news to the User with or without notice and that neither any such Source, NetDania, nor any third party shall have any liabilities in connection therewith.
- Acknowledges that prior to the execution of a security trade the User is expressly advised to consult with the User’s broker or other financial representative to verify pricing information.
- Acknowledges that neither NetDania, its affiliates, its employees, the Sources or its third party licensors or any other party make any express or implied warranties (including, without limitation, any warranty or merchantability or fitness for a particular purpose or use) regarding the Services. The Services are provided to the users “as is”. Neither NetDania, its employees, its affiliates, its Sources or its third party licensors, nor any other party will be liable to any user or anyone else for interruption, inaccuracy, error or omission, regardless of cause, in the Services or for any damages (whether direct or indirect, consequential, punitive or exemplary) resulting therefrom.
You agree that the Company will not be liable in any way to you or to any other person in the event of force majeure, or for the act of any Government or legal authority, or for the failure of or damage or destruction to its computer systems, data or records or any part thereof, or for delays, losses, errors or omissions resulting from the failure or mismanagement of any telecommunications or computer equipment or software.
The parties shall be released of all responsibilities for partial, full or non-fulfillment, as well as for improper fulfillment of the obligations under this Agreement, if such non-fulfillment or improper fulfillment was a result of extraordinary events, which occurred after this Agreement was concluded and which the party could not either foresee or prevent (natural calamities, wars, armed conflicts etc.).
You understand that while the Internet and the World Wide Web are generally reliable, technical problems or other conditions may delay or prevent you from accessing the Web site.
The Company shall not be liable, and you agree not to hold or seek to hold the Company or any of its agents or service providers liable, for any technical problems, system failures and malfunctions, communication line failures, equipment or software failures or malfunctions, system access issues, system capacity issues, high Internet traffic demand, security breaches and unauthorized access, and other similar computer problems and defects.
The Company does not represent, warrant or guarantee that you will be able to access or use the Web site at times or locations of your choosing, or that the Company will have adequate capacity for the Web site as a whole or in any geographic location.
The Company does not represent, warrant or guarantee that the Web site will provide uninterrupted and errorfree service. The Company does not make any warranties or guarantees with respect to the Web site and its content, including but not limited to, warranties for merchantability or fitness for a particular purpose.
Without limiting the foregoing the Company will not be responsible for an impossibility to execute orders and requirements due to failures in the operation of informational systems caused by technical faults, which are beyond its control.
The Company may provide a link to other sites that are controlled or offered by third parties. Such link to a site or sites is not an endorsement, authorization, sponsorship or affiliation with respect to such site, its owners or its providers.
The Company cautions you to ensure that you understand the risks involved in using such sites before retrieving, using, relying upon or purchasing anything via the Internet.
Links to these Web sites are provided solely for your convenience, and you agree that under no circumstances will you hold the Company liable for any loss or damage caused by use of or reliance on any content, goods or services available on other sites.
Trademarks and copyrights
All content, trademarks, services marks, trade names, logos and icons are the property of the Company or its affiliates or agents and are protected by copyright laws and international treaties and provisions. You agree not to delete any copyright notices or other indications of protected intellectual property rights from materials that you print or download from the Web site. You will not obtain any intellectual property rights in, or any right or license to use such materials or the Web site, other than as set out in this Agreement.
Images displayed on the Web site are either the property of the Company or used with permission. You agree not to upload, post, reproduce or distribute any information, software or other material protected by copyright or any other intellectual property right (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights and the prior written consent of the Company. Nothing contained on the Web site shall be construed as granting, by implication, estoppels, or otherwise, any license or right to use any trademark without the written permission of the Company and/or such third party that may own the trademarks. Your use of the trademarks, or any other content of the Web site, except as provided herein, is strictly prohibited.
Deposits and withdrawals
Withdrawal orders: The provision of documentation or any other type of Client authentication as may be required from time to time by Anti Money Laundering (AML) regulations, Credit Card companies and the Company, is a prerequisite, prior to the execution of a withdrawal order.
Credit card deposits may be, according to credit card companies' regulations, returned to same credit card when a withdrawal is performed. A withdrawal to a bank account where initial deposits have been performed by credit cards will be executed back to credit card or to bank account at company's discretion. Withdrawals to bank account may take a longer time period, due to additional security procedures and documentation from the Client.
The Company may send part of clearing transactions with Visa and MasterCard through its affiliated company: UP Services Ltd., 20-22 Wenlock Road, London, England, N1 7GU
Credit Card Deposits Variance: When choosing an account base currency other than USD, your credit card may be debited sums which due to exchange rates and credit card companies' fees, may slightly vary from the initial sum that has been deposited by you in the account base currency. You hereby accept that such variations may occur and you hereby affirm that you shall not seek to object or charge this back. Note that when Using USD as account base currency this phenomena will be avoided.
Wire Transfers: When depositing by a Bank Transfer, as required by anti money-laundering regulations, you are required to use only one bank account, which is in your country of residence and in your name. An authentic SWIFT confirmation or Transfer Confirmation, showing the origin of the funds, must be sent to the Company. Failure to submit such SWIFT/Confirmation may result in the return of the deposited amount, hence preventing the deposit of such pending amounts to your account in the Company. Any withdrawal of funds, from your trading account in the Company to a bank account, can only be refunded to the same bank account that the funds were originally received from.
Alternative payment methods (e-wallets; money transfer services; internet payment vendors; etc.): when depositing funds using a facility other than Credit Cards and/or Banks, you agree to, and acknowledge being bound by, the regulations and rules of such service, including, but not limited to, fees and other restrictions.
The Company, at its sole discretion, may execute withdrawals to a facility other than the facility used for the original deposit, in accordance with Company and Anti money-laundering regulations.
Bonus Structure and Withdrawal Approval
Clients may not make any withdrawals until the necessary trading volume is completed; for every $1000 bonus received, clients must trade:
- • for bonus up to $10000 — for every $1000 bonus received, clients must trade $10,000,000 in trading volume
- • for bonus up to $30000 — for every $1000 bonus received, clients must trade $20,000,000 in trading volume
- • for bonus $30000 more — for every $1000 bonus received, clients must trade $10,000,000 in trading volume
Please note that until the required trading volume has been satisfied, withdrawals of bonus funds or trading profit are not allowed. The Company refers to Volume in rounded terms. You may opt out of the bonus program, in which case, no minimum trading volume need be reached before requesting a withdrawal. However, if you do receive a bonus and request a withdrawal before the trading volume conditions are met, only your initial deposit less Profits and Losses may be withdrawn and trading will not be permitted on the remaining bonus amount and / or any profit generated.
As an example, if you deposit $15,000 USD and receive a $4,500 USD bonus, you may not withdraw your profits until a trade volume of $45,000,000 USD is reached. A running total of your volume will be recorded.
After the trade volume is reached, the entire account balance of deposit, bonus and profits will have no withdraw restrictions.
In order to clarify, if you were to deposit $15,000 USD and receive our 30% bonus at $4,500 USD, then placed one trade and made $500 USD profit. Your total account balance would be $20,000 USD. If you submitted a withdrawal request to close the account, you would only be able to withdraw your initial deposit of $15,000 USD. In addition, your account would be closed and you would be unable to continue trading with the Company.
The volume of opposite transactions which were opened at the same time, as well as transactions that were open for less than 3 minutes, will not be counted towards eligibility to withdraw your bonus. There is no time limitation for achieving the trading requirements.
At Umarkets we take customers’ complaints very seriously. If you have any complaint in relation to the services provided to you, you should inform us immediately.
Set out below are the procedures for the handling of complaints and disputes with respect to the services provided by Umarkets.
How to submit a complaint
The complaints should be communicated in writing to the account manager, assigned to the account subject to the complaint. A copy of the complaint should be sent to a special dedicated email address: firstname.lastname@example.org
How received complaints are dealt with
When a written complain is received, the accountant manager has 7 days to attempt to resolve the complaint directly with the client. If the complaint cannot be resolved within 7 days by the relevant account manager it will be escalated to the Compliance Officer. Within 7 days of being notified of the complaint, The Compliance Officer will ensure that an acknowledgement letter is sent to the client identifying a specific Compliance Officer as the person who will handle the complaint.
Maximum time frame for dealing with a complaint
The Compliance Officer will act as an impartial investigator and will attempt to resolve the complaint with the client within 7 days of the acknowledgement letter being sent. If the complaint cannot be resolved within the 7day period then a more detailed letter will be written to the client explaining this fact and, if necessary, seeking further information. The Compliance Officer will then have an additional 7 days to resolve the complaint.
If the complaint is more complex and takes longer than 28 days, we will communicate the reasons for the delay.
Remedies for resolving complaints
Each complaint received by the Company is handled case-by-case, and applicable remedies will vary due to the unique circumstances of each complaint. These remedies include, but are not limited to: written or verbal explanation of the issue; referring to and explaining disclosure documents and inherent risks; offering a product for a reduced rate; refunding or crediting a client account; assisting complainants in formulating or lodging complaints; and determining and implementing case-specific remedies. Complaints will be handled at no charge to the complainant, subject to statutory requirements.
Recording and monitoring of complaints
The Compliance Officer ensures that a register of all complaints is maintained. The Compliance Officer, will at a minimum, review the complaints history monthly and document the results and any comments or recommendations in the relevant monthly compliance report. In addition, Company’s complaints history will be reviewed as part of the annual compliance audit/compliance monitoring program.
Governing law and jurisdiction
Governing law and jurisdiction - The Terms and Conditions shall be governed by the law of Belize and the parties hereby consent to the exclusive jurisdiction of the courts of Belize
Any translation of the Terms and conditions into other languages is for convenience only. If there is any contradiction between the English language version of the Terms and a translated version, then the English language version shall take precedence.